Customer Service Agreements

& Frequently Asked Questions

Customer Service Agreements

These are the basic service terms you agree to when you receive propane from Dan’s Propane, Inc. Please review them and call us if you have any questions.

You can also find our full Customer Terms of Service, Tank Lease Agreement, and Propane Safety PDF files in the section below.

  • Dan’s Propane offers two types of delivery service.

    Keep-Full: We monitor your usage, weather, and route schedule to automatically fill your tank and help prevents run-outs.

    Will-Call: You are responsible for checking your tank level and calling us before you reach 20% so we can schedule your delivery and avoid running out.

  • We deliver propane to both customer-owned tanks and Dan’s Propane rental tanks. Customer-owned tanks must be in safe working condition.

    Rented tanks remain the property of Dan’s Propane and must stay at the service address unless we approve moving them. Tanks and regulators may not be painted, moved, or altered.

  • Customers must Provide safe access for our delivery drivers. This includes:

    • Keeping driveways clear and passible

    • Remove snow, ice, or mud when possible

    • Securing dogs or livestock

    • Maintaining a clear path to the tank

      If we cannot safely reach your tank, we may need to reschedule your delivery

  • You agree to follow the basic propane safety standards. This includes:

    • Keeping grass and debris trimmed around the tank

    • Not modifying tanks, regulators, or valves

    • Calling 911 first if you smell gas, then calling Dan’s Propane

    • Informing us if you add appliances or your propane usage changes significantly

  • Payment is due according to the terms on your account. Failed payments or returned checks may result in additional fees.

    If a customer runs out of propane, a leak check is required before service can be restored.

  • Dan’s Propane may pause or discontinue service if:

    • Delivery cannot be made safely

    • Equipment has been altered or is unsafe

    • Bills remain unpaid

    • Required repairs are not completed

      Our priority is always safety for your home and our staff

Important Downloadable Files

To view a file, click or tap on the links below.

Customer Terms of Service

Tank Lease Agreement

Customer Safety Information from PERC

Frequently Asked Questions

  • You can request propane by calling our office during business hours or by using the “Request a Quote” button on our homepage. If you’re a will-call customer, please reach out before your tank reaches 20 percent so we can get you scheduled.

  • Will-call customers should call when their tank gauge reaches 20 percent. This gives us enough time to fit you into the route and helps avoid emergency fees or run-outs.

  • Yes. Keep-full customers do not need to check their tank levels. We monitor your usage, past fill patterns, and weather to schedule fills automatically.

  • If you smell propane:

    1. Put out any open flames

    2. Evacuate everyone from the area immediately

    3. Do not turn lights or appliances on or off

    4. Call 911 first

    5. Then call Dan’s Propane

    Safety always comes first.

  • ift the dome lid and look for the gauge that shows a percentage — not gallons.

    • 80% = full

    • 20% = time to call
      If you’re unsure how to read it, call us and we’ll talk you through it.

  • We serve Stapleton, Arnold, Tryon, Callaway, North Platte outskirts, and surrounding rural areas. If you’re outside these towns, call us and we’ll let you know if you fall within our route.

  • We offer residential and agricultural tanks in 250-, 500-, and 1000-gallon sizes. Availability may vary depending on the season — call to confirm.

  • A safety leak check is required before we can turn the system back on. This ensures your lines and appliances are safe. Emergency or after-hours deliveries may include extra charges.